In addition, THAI has a policy to take care of customers in the period that it is temporarily unable to process a refund. For customers who have applied for ticket refund, but still placed their trust in business and would like to remain THAI customers, you may also exchange the refund for a travel voucher which is valid until 31 December 2022. The travel voucher can be used instead of cash to issue tickets with THAI or THAI Smile according to their flight schedules. Any interested customer can contact THAI Call Center at 02 356 1111 or [email protected] or visit THAI ticketing office at Head Office or Lan Luang branch on Mondays – Fridays from 8.00 – 17.00 hours. If your tickets are issued by our international office, you may also contact your ticketing office directly. However, if the customers wish to request for a refund, the refund will be made in accordance with the terms of the business reorganization plan. Due to certain limitations on the time and process required, THAI may not be able to make prompt refunds to the customers.【อ่านข้อความเต็ม】